Executive summary
In any business environment, customer service is crucial. In order to attract more customers, these services need to be improved. Customer service is broadly known as the services provided to customers before, during and after purchasing and using goods and services. To meets customer expectations, there is a need for good customer services. There are always complaints whenever there is a bad customer service. This is a bad indication since it leads to losing of sales. Whenever there is a bad customer service, customers may opt to take their business to a competitor hence facing stiff competition. For a Continue reading...