Customer Service Essays Samples That Help You Write Better, Faster & with Gusto

Executive summary

In any business environment, customer service is crucial. In order to attract more customers, these services need to be improved. Customer service is broadly known as the services provided to customers before, during and after purchasing and using goods and services. To meets customer expectations, there is a need for good customer services. There are always complaints whenever there is a bad customer service. This is a bad indication since it leads to losing of sales. Whenever there is a bad customer service, customers may opt to take their business to a competitor hence facing stiff competition. For a Continue reading...

Analysis of Singapore Airlines (SIA)Introduction

The company chosen for this paper is Singapore Airlines. The chief reason for selecting this company is high efforts company puts in for ensuring superior customer service. The company has greatly differentiated itself from rest of the airline companies grounded upon exceptional customer service, both on the ground as well as in-flight (Christensen and Askegaard, 2001).

Definition of good customer service

A good customer service is as easy as resolving issues and putting forward resolutions in a quick way (Batey, 2002). It involves overall politeness and pleasantness from ones who show front-lines of the corporation.

Establishing good customer relations and rapport

Good customer relations and rapport are established by offering Continue reading...

Argumentative Essay –

Customer service is a major aspect in the field of property management. The customer service executives have to deal with the grievances of the innumerable customers all day long. People who call the customer care number have problems of various sorts- all of which are considered to be an emergency by the people having the grievance. Since this realm of work deals with expectation of action with immediacy on the part of the people calling up, the interactive process of the executives becomes far more challenging and important. According to Fountain (2001), “The widespread use of customer service as Continue reading...

Customer Service Operator

The call reliever fundamental responsibility is to attend to the clients by receiving incoming calls and other service requests. Therefore, the Customer Service Operator is responsible for controlling the information flow in the organization. In order to achieve maximum productivity in this job position, the Customer Service operator manages communication events by determining the effective routing of calls. The Customer Service operator also prepares in advance and receives support from the IT technician to ensure that all calls deliver accurate and effective messages. The Customer Service Operator offers a high level and professional, personalized customer care. The Customer Service Continue reading...

(Tutor’s Name)
(Assignment)

Nordstrom Inc. was started as a small shoe shop in Seattle in 1901 by John W Nordstrom and Carl Wallin with $ 13000 that John had earned from a goldmine stake. John had left his home in Switzerland in 1887 with 5 Dollars, to make his fortune in the New York City (“Nordstrom Company History”). He had to struggle for 14 years before he could make a modest beginning as an entrepreneur. The strong customer orientation earned the shoe store a dedicated customer base and enabled the owners to open a second store in 1923. After Continue reading...

Introduction

The level of job satisfaction of the employees depend upon the degree of work motivation provided to them by the management. The incentives, perks and amount of inspiration is directly proportional to job satisfaction and the quality of work done by the employees. There are many motivational theories which are guided by the concept of needs, behavior and level of satisfaction. These motivational theories form a base for the inherent analysis about the performance satisfaction levels of the employees in a retail superstore. The company under analysis is a retail superstore with employees working in management department, customer handling Continue reading...

Abstract

Human resource training and development depends on effective information emanating from the employees in the organization. As such, inculcation of a plausible needs analysis is imperative towards ensuring effective information acquisition for plausible outcomes. Thus, this paper will evaluate human resource training and development through the use of needs analysis as per the case questions.

Questions you would use in undertaking:

Organizational analysis
Business operations depend on effective understanding of the operational policies and operational mandate. Thus, from the analysis of the organization, the diverse imperative questions include:

What are the expectations of the organization from their customer service representatives?

Where does the organization expect the customer service representative employee to work?
How will the organization employ Continue reading...

Assignment 1: Job Analysis

Job Summary
The department receptionist is part of the development team , serving as the front line representative of customer service and operating multi-line telephone system to answer the incoming calls and directing them to the appropriate offices and personnel. The department receptionist is the first person that guests see before they proceed to the specific offices they expect to visit. He/she greets visitors. In this regard, the receptionist becomes a key ‘face’ of the department, playing the role of the unofficial public relations personnel for the department. Generally, the department receptionist is expected to perform coordinating, processing, receipting, tracking Continue reading...

1. Describe RR’s strategy.
Raleigh and Rosse were formed as a retailer of luxury goods and existed in a market where uniqueness and peculiarity are prized. Therefore, the company main strategy is customer service. Extraordinary customer service is the core value of Raleigh and Rosse E. “In the company literature,” Kevin Raleigh described customer service as “a calling, a vocation to serve our clients at the highest level of devotion”. As a result, the company dedicated time and resources to train and develop their sales associates because most of the customer service occurred at the sales associate level. Continue reading...

I also reviewed the cost of paying wages and realized we spent a staggering amount paying our large staff. The scope of this problem was significant; the budget had been missed by three to five thousand francs in each of the previous six months. The shortage of revenue impacted every single member of the workplace, the threat of the business closing loomed heavily over everyone’s heads. In addition, the lack of customers and the high number of employees demotivated the staff. My staff reported that they often felt very bored at work. I also spent a good amount Continue reading...

Focusing on building relationships with customers is one of the ideal ways that marketers can make good their marketing efforts. Jayson DeMers, in his article “7 Reasons You need to Be Using Social Media as Your Customer Service Portal” in Forbes magazine, offers hefty insight on how effective marketing can be used to build sound customer relationships. In this discussion, the summary of the article will be presented, the research question being addressed by DeMers, the source of data as well as the key findings.
DeMers’ article analyzes the various marketing dimensions through which social media marketing can be Continue reading...

Organizations fail to focus on customers due to two main reasons. One of the major reasons is the failure to analyze the needs of the customers. Another reason is the poor internal and external environmental assessment that provides inadequate information. Both the two reasons affect the organization’s ability to make decisions and to forecast current and future demands of customers that results in poor customer focus. Thus, as a result, the organizations and individuals are unable to provide customers with the required product or services.
The internal customer service refers to serving many departments and its processes that Continue reading...

Write about the importance of quality control principles to effective business management

Help increase value for products and services
Principles of Supervision
Articulate on what supervision means for management
Explain how supervision is properly done to promote greater productivity and motivation among employees
Principles of Time Management
Expound on the importance of time management in maximizing productivity within businesses
Know more about how time management is done
Record Keeping and Records Management
Understand how retention benefits businesses
Highlight how business management makes retention possible through keeping and managing records
Principles of Public Relations
Emphasize on how public relations is crucial to businesses in terms of enabling businesses to create stronger public Continue reading...

The Candidates and the Position Profile

Based on the business analysis of the internet market for Amazon in the past decade or so the company embarks on an integrated staffing program to promote its position. With a good market share already in the United States and abroad, the company is confident of establishing sustainable presence even further. Central to the agenda of globalization is the need to develop growth of customers outside the United States. As Bohlander & Snell (2010) suggest, an extremely effective employee base is crucial towards achieving the objective of growth and expansion. It is from this background that the company wishes to Continue reading...

Industry trend impact report

The need to attain competitive advantage in the hospitality industry has pushed hotel businesses to employ various strategies in the delivery of services to customers. These strategies range from improved technology, enhanced customer service delivery, promotion campaign to quality enhancement in food preparation. They form the major trends that have brought impacts on the hospitality industry.

Most hotels have taken hospitality industry to the next level. A warming trend in which visitors are treated to a warm welcome has been an emerging feature in hotels. Hotels are turning towards friendlier services with the aim of winning the loyalty of Continue reading...

Core competences/competitive advantage(s).. 5Industry Analysis 6Industry Trends 6Competitors Analysis.. 6Market Analysis.. 7Market Trends.. 7Target Market Analysis 7
Demographic Profile 7Psychographic Profile.. 8
SWOT analysis. 8Marketing Mix Strategy.. 9
Product Strategy 9Product Positioning ... 9Points of different 9
Pricing strategy 10Promotional Mix 10Internal Marketing Communications 10Distribution strategy. 11Financial data & projections.. 11Implementation Plan.. 11Evaluation of Marketing activities 12Conclusion 12References 13Appendix Page.. 15

Executive summary

Out Keyed, a company that has entered the keyless mobile app market in today’s competitive world. The company offers its customer’s state of the art, keyless home entry system via a simple to operate mobile Continue reading...

In today’s competitive world where customer service has moved beyond the traditional sphere; “____________” explores the vast and continuously growing global industry of the Telephone Answering Service. We at ________ serve as a connecting point between the caller and his required service provider. Our expert team is fully equipped to represent the clients firm and services. Realising the need for a specialised BPO service provider; a group of proactive and enthusiastic customer service and software professionals came together to offer a one stop solution to customer queries. We also offer secure and fast “Concierge Services” for hotels, hospitals Continue reading...

Part 1

My pick is law #10 the law of connection. For people to follow a person they need to know that he cares; he understands them and has their best interests at heart. This emotional connection creates trust and people feel secure following someone who cares about their needs. The security created by this connection encourages total commitment to the mission and vision of the leader.
I agree with my classmate’s pick law #7 ‘the law of respect. This was a good pick because it encourages leaders to be outstanding. In order to earn respect one will have to Continue reading...

This essay on merger, acquisition and international strategies focuses on two public corporations in the automobile dealership industry. The first category is the public listed company, which has made acquisitions or mergers and operates internationally. The company selected under this category is Penske Automotive Group. The second one focusses on a public listed company that does not have any history of mergers or acquisitions and operates solely within the US. The company chosen under this category is CarMax, Inc.

Penske Automotive Group – Company Background

Penske Automotive Group, founded in 1990 is an international chain of automotive dealership operating principally in the United States and Continue reading...

Comcast (an internet service provider) recently announced that it was buying Time Warner Cable in a deal worth $45 billion (Channick). Although the deal could see the two largest internet services providers enhance their market share in the internet business, government authorities are yet to approve the deal. Besides that, the deal faces other challenges including massive negative publicity. Many consumers are complaining of the poor services offered by Comcast workers. Customers also criticize the company for having a poor customer service program that does not address the concerns of customers.
As mentioned above, government authorities including the Federal Continue reading...