In-between Two Managerial Approaches
The offered paper explores two managers from the hospitality business of a medium-size hotel belonging to a famous brand. The two managers’ approaches are explained through their performance and relationship with the employees. Manager A is an example of a successful manager who combines a duty manager role with being the Head of Bar and Banqueting departments, while Manager B’s role is measured by duty manager responsibilities.
The set of their managerial skills is analysed in terms of Taylor’s scientific management model. The findings demonstrated that Manager A’s human oriented approach and team-building skills Continue reading...