Stages of Preventive Service Management
Preventive service management is a new framework applied by a large number of businesses in the contemporary society to facilitate provision of high quality service and production provision, hence a high level of client satisfaction (Hayes & Ninemeier, 2012). This framework is performed through four basic stages as discussed herein:
DetectionThis is the first stage of a preventive service management; it focuses on identification of potential failures, flaws, challenges and issues that might arise as clients utilize certain services. It main importance is based on the fact that it facilitates timely identification of potential service flaws, thus timely resolution.
Prevention of Service Failures and Potential Risk Factors
