Industry trend impact report
The need to attain competitive advantage in the hospitality industry has pushed hotel businesses to employ various strategies in the delivery of services to customers. These strategies range from improved technology, enhanced customer service delivery, promotion campaign to quality enhancement in food preparation. They form the major trends that have brought impacts on the hospitality industry.
Most hotels have taken hospitality industry to the next level. A warming trend in which visitors are treated to a warm welcome has been an emerging feature in hotels. Hotels are turning towards friendlier services with the aim of winning the loyalty of Continue reading...