Executive Summary
UC Berkeley is a highly decentralized public university. Historically, Berkeley promoted decentralization as it helped in flexible operation, innovation and creativity. However, it failed to realize that a decentralized organizational structure for service departments often results in inefficiency. Till 2005, Berkeley IT department mostly operated as a decentralized model. This created resource constraint, redundancy, budget constraint and poor quality of service. There was a CIO for the decentralized IT departments, but he had little idea about the operations of the individual departments and therefore, he was unable to defend IT budget requirements for the future IT initiatives. However, after Continue reading...