Introduction
The rapid technological advancement in communication and information technology and internet boom has caused major changes in the banking industry (Jiuan Tan, 1999). There has been a noticeable shift in users from traditional banking to internet banking. Internet banking has provided the users of banking services safe, secure and an easy way to access their accounts and to conduct transactions without any hassle (Mitchell, 1999). A new phase of retail banking is online banking service. DANIEL(1999), MOLS(1998)and SATHYE (1999) explained online banking as a types of service that does not require the customer to physically visit Continue reading...