Abstract
Emotional labor is a concept that has started gaining the interest it deserves from the relevant authorities as a concept that can enhance customer service in the organization. In an organization where there are numerous transactions and demanding customers, the emotions of the employees can be affected. Emotional labor is one of the experiences that the trainees are expected to learn from the business environment. Emotional labor or work is defined as a job requirement trait where the employees are expected to show emotions to customers or others in a particular situation. The emotional intelligence is critical to knowing Continue reading...
