Free Why Is Communication On An Interpersonal Basis So Important In An Organization? Provide Examples. Essay Sample
Drawing from your experience, rank the order of the three groups and briefly explain your rationale (share an example based on experience or demonstrate through a theory that substantiates your perspective).
In my opinion, employees should come first, customers second and shareholders third. The rationale behind this is that, even though the customers are king in any organization, the employees are needed to service the customers. If the employees are treated right, then it transcends to other customers and businesses, which in turn will want to be a part of that business. Customers will recommend that business to others as well. If the employees are not treated right, it will be reflected on the customers, who will go elsewhere. Without customers, there will not be a business, so there can be no shareholders. Southwest Airlines adopt an employee-customer-shareholder formula that has proven to be a winning one. The result, a superior customer-satisfaction rating and high performance financially, which makes the shareholders happy.
How have you experienced culture within an organization? What are some of the formal and/or informal systems that organization has created to support the culture? How does it impact the morale within the company?
In the same way that each person has a personality, every organization has a culture that is unique to that organization. I have experienced culture in an organization by being employed there. Their core values and expectations from employees were communicated during the interview process. Paying attention to detail was one of their cultures that could not be compromised, so too is the expectation of high standards in everything that we did, as employees. There was no compromise on quality and bonuses were paid for outstanding customer service. Some of the formal and informal systems that were created to support that culture were bonuses, free trips, incentives and recognition for each quarter and serious penalties for those persons who deviated from the rules. These measures created an atmosphere of well-being for every employee, as each of us strove to get the rewards each month end.
Provide an example of how you have experienced a perceptual error that impacted the workplace. Provide a suggestion on how it can be avoided in the future.
One example of how I experienced a perceptual error that impacted the workplace is a time when I worked at a bank and had a fellow employee who went above and beyond the call of duty; he worked late, took on extra work and was nice to everyone in the bank. His co-worker, at the time was upset with him, thought he was sucking up to management and did everything to make his job more difficult and ended up also impacting the bank’s work in a negative way. Needless to say, the co-worker lost his job. In talking to the young man, we later found out that he had been unemployed for a period of time, had a wife, kids, car loan, and overdue mortgage and was just trying to make some extra money. If that other employee had spoken to the young man, instead of perceiving him to be something else, all of this could have been avoided and he would still be employed today.
What do you think are the top three factors that make an employee stay and leave (they may be similar, they may be different). Explain your answer.
The top three factors that make an employee stay are job satisfaction, appropriate remuneration and good work environment and culture. If an individual has all of these conditions at their place of employment, they will do all that they can to keep their jobs. Insubordination of any type would not be an issue and they would perform at the highest level. On the other hand, if they hate their jobs, are not receiving an adequate remuneration and have constant conflicts and issues at work, then it is a sure sign that they would leave.
Communication on an interpersonal basis is important in an organization because it improves an employee’s ability to grow in their job. It allows them to empathize with others and cope with emotional occurrences in the workplace. Even though it is difficult to maintain interpersonal relationships in an organization, interacting with peers and bosses is an important aspect of working together. Diverse communication styles, language barriers, electronic communication and difference in cultures can cause a problem sometimes, but many times, just having a chat with a co-worker can reveal so much more than emails would. Examples are: if there is a problem with an aspect of the person’s job, they can liaise with a co-worker informally and get it resolved without the boss’ knowledge, if there is a death in a co-workers family, just by speaking to that co-worker, one can show empathy and let them feel like they are being supported. If they experience a problem on their drive to work, whether good or bad, they can share it with a friend at work and get their feedback.
Are decisions made at the individual level different from those made at a group level? How about organizational level decisions? Explain.
Decisions that are made at the individual level are different from those made at the group level, because if the decision is made at an individual level, then there would not be constructive feedback from others who may be affected by this decision. Employees like to be involved in the decision-making process, especially when it affects them. Even though it is faster and provides a more efficient solution, this option is only good in an emergency, if it is made at the group level, it would not then need to be communicated to the group and face possible opposition. It would let the group feel as if their input is not important. If the decision-maker is a group-appointed one, then the outcome may be different. Decisions that are made at the organizational level are designed for everyone in the organization, whereas individual level and group level would be for a group.
Please provide an example of a workplace disagreement you have experienced and how it was resolved.
An example of a workplace disagreement that I have experienced stemmed from a co-worker who was of a South East Asian descent who was employed to a company I was temporarily employed to, who was continuously being put down and given menial tasks by co-workers. Even though he was there to do the same job that we were employed to do, a few co-workers chose to treat him that way, not realizing that it was discrimination. He began to slack off on his job, became habitually late and started to call in sick very often. As a result he was terminated for absenteeism and failure to comply with his employer. He later sued the company and got almost one million dollars for discrimination that was perpetuated against his person. It was not resolved, as the employer was sued. If the employer, when he realized that the employee was habitually late, or sick, had sat him down and spoken to him, would have realized what was taking place. He could have avoided the situation and saved his company a lot of money, bad publicity and time.
Maslow’s theory of motivation is relevant to me because it addresses two issues: that people are not required to have basic needs in order to move to a higher level, such as they would with self-actualization, overcoming obstacles etc., they are able to move from very low to very high statuses, depending on the circumstances and their needs, and the history of man can prove this point. The second issue is that since 1960, there have been many changes in the world since Maslow created his theory; even so, most of the basic needs of man still remain the same, even with cellphones, internet, social media etc.