Free Essays on Satisfaction to Get Inspired & Learn by Example

Capstone Project

Executive Summary
Customer satisfaction is widely discussed and concerned matter of profit as well as non-for-profit organizations from decades. The increased concern for the concept is the outcome of fierce competitive economic scenario and proliferation of businesses and services in every field of human life. Critics argued that private sector is highly concerned with the measures of customers’ satisfaction while public and governmental organizations are not focusing on the phenomenon.
In regard to the above development, (Oliver, 2010; Fountain, Jane E., et al, 2011) discussed that governments’ policies and procedures as well as public sectors’ conduct leads customer dissatisfaction Continue reading...

Research Methods for Business

Abstract
This Report deals with the research process and critique of two research papers related to ‘job satisfaction’. The first paper by Steven Rogelberg et al (2010) investigates effect of employee satisfaction with meetings, which are frequent, time-consuming and unavoidable at contemporary workplaces. Authors claim that employees’ experience in meetings has an effect on overall job satisfaction. Apart from the five widely used facets of job satisfaction such as pay, promotion opportunities, co-workers, supervision and the ‘work itself’, the authors include ‘satisfaction with meetings’ as the sixth facet in determining overall job satisfaction.
The second paper by Tan Teck-Hong & Continue reading...

Introduction and Overview

Employee attrition and workforce turnover are major challenges that companies are facing in contemporary business environment. A large percentage of qualified, skilled and experienced workforce switch their jobs frequently, which resulted in financial and skills loss for the companies. Employee turnover is associated with the recruitment cost that involved in hiring replacement, training & development of new recruits, and productivity loss till new replacement becomes as productive as old worker. High employee turnover rate not only demotivate other employees but also adversely impacts the image of the company (Yucel, 2012). In competitive business environment, it is important for the companies Continue reading...

Abstract

Customer satisfaction is nothing but the experience after the consumption of a product which only compares the perceived quality of the product to that of the expected quality. Customer satisfaction plays a vital role in deciding the purchase decision of customers; it is therefore the building block to develop and manage effective customer relationships for sustainable marketing. Hence measurement of customer satisfaction is the key to a business organization to maintain a competitive advantage. Time and again, it has been recognized that honoring the customers’ point of view and acknowledging their expectations alone result in increasing customer loyalty and Continue reading...

De Montfort University

Introduction
E-Business has revolutionized commerce and trade. Gone are the days when businesses were handled manually, for today, in a highly charged up competitive market, it is important for businesses to have information at their finger tips to cater to customer demands. It is information technology that drives today’s business. (Ganguli and Roy, 2011) identified four service quality parameters in the technology‐based banking services; customer service, security and information quality; convenience, reliability. These parameters serve to enhance customer service, and it has a positive and significant impact on customer satisfaction and customer loyalty. When it comes to Continue reading...

Research Question

This literature review will consider the question of how the use of social media affects ones self-esteem and overall life satisfaction. Based off of this research question, the literature review will explore the hypothesis that social media can have both positive and negative impacts on self-esteem and life satisfaction. The idea is that social networking sites provide additional support to improve self-esteem and life satisfaction in most cases, and social media serves as an extra form of support to those who otherwise may be anti-social in face-to-face communications (Cheung & Lee, 2014). Furthermore, the more people use social media, the Continue reading...

[Institution Title]

Chain hotel and boutique hotel

The concept of hotel chains originated from the dawn of globalization and the introduction of commercialism. In fact, while hotels have previously been set-up as individual and independent from other subsidiaries, the need for expansion initiated the growth of hotels and creation of franchisees, subsidiaries and chains of ownership. In the paper presented to the EF International Language School of Brisbane, authors Vincent Das and Patrick De Groote opened with an elaborate definition of what a hotel and a hotel chain is all about. In the article, the authors defined a hotel as “a traditional, commercially run Continue reading...

Introduction

Brief History
Athenee Palace Hilton Bucharest Hotel is one of Europe’s historic, luxurious hotels that opened its door in 1914. The hotel was initially known for being the den of species in the years preceding World War One and World War Two. The hotel was designed by a French architect, Théophile Bradeau, and later renovated by Duiliu Marcu in 1935-1937. The hotel is one of the documented buildings that were built using reinforced concrete. However, following the bombings of World War two, the hotel was highly damaged in 1944. Consequently, this led to the hotel being remodeled Continue reading...

Business Research Analysis

Glossary
Sample size – how many people are included in the survey.
Analysis – the type of statics that are used to learn more about the data.
Subgroups – Components of the data that are grouped together like under the group gender, female and male are subgroups
Part 1Developing a Questionnaire on LRT
Distribution
The most cost-efficient way of distributing the questionnaires is to randomly distribute them at the station when people are waiting a few minutes for their train. Questions can be answered and the finished questionnaires gathered at that time. Non-responses are always a problem in survey type research (Phellas, Continue reading...

Distribution Method

Questionnaires can be distributed using different methods of distribution. For example, they can be sent by post or via e-mail. Also, the questionnaire can be personally administered or questions can be asked using telephone. This questionnaire will be sent via e-mail because this method does not require a lot of time. Besides, it does not require many costs and can be distributed fast. Besides, this method allows for the development of the necessary level of anonymity (Kopp, Zinn, Finney and Jurich, 2011).
However, this method is characterized by low response rate and does not contribute to the development friendly Continue reading...