The observation took place on 31st March, 2015 at BELTORE Glassware. Different service encounters were observed between an attendant and different customers who visited the glassware. The attendant and the customers were involved in different conversations. There were different service encounters as discussed below:
Service encounter 1
Attendant: Did it happen?
Customer: Yeah. You did not attend the wedding?
Attendant: I am aware, I was held up her. We had a lot of work then
Customer: That’s good. You have to prioritize events
Attendant: True. How was the wedding?
Customer: The best yet.
Attendant: Thanks for visiting BELTORE Glassware. We value Continue reading...