Abstract
Hospitality industry has undergone tremendous changes recently – it has become global, mainly due to business rivalry and redefining of new niches by using competitive advantages and improved service supply chains. The success of the industry is highly dependent on the staff work and the quality of services they deliver to the guests. The task of the hospitality leader or hotel manager is to ensure that all the elements of the chain are working properly, that employees are properly trained, technical maintenance of the hotel is carried out in time, services are first rate and guaranteed to every guest entering Continue reading...