Work Experience: Demonstration of Customer Support, Evaluation of Own Performance, and Actions for Development.
Introduction
In every workplace, resources and personnel are used in ensuring customer support and satisfaction through the provision of quality services and products. Experiences in my workplace exposed me to the various challenges affecting the provision of effective and efficient customer support. The report focuses on a comprehensive analysis of the problems of customer support in the workplace and strategies developed to curb the challenges. It also analyses the role I played, as an IT technician, in customer support and interpersonal skills covering written and electronic communication. It gives a highlight of improvements and strategies that can be adopted
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