This paper details an analysis of the best IP PBX solution for a new call center at a company’s headquarters. The evaluation will lead to a selection of the best vendor based on its offerings and the requirements of the company. The analysis will involve a number of vendors including Avaya, Genesys Telecommunication Laboratory, Interactive Intelligence, Mitel Networks and Siemens.
Genesys 7 Suite is the preferred solution for this contact center. Genesys Telecommunication Laboratories offers advanced IP-oriented, multimedia contact center package in the 7 Suite. It has a high scalability to support thousands of agents running over any Continue reading...