Introduction
Strategy for Competitive Advantage: Use information technology to improve customer service efficiency and employee operational efficiency. Business Process to Improve: Customer appointment process
Myra has put into strategy to have the solution for obtaining the competitive advantage the use of technology in the entire process. It is important to understand the requirements and the procedures that will be required to have a successful solution. There are many processes that will be improved in the entire solution that has been proposed. The competitive advantage that the company will gain include the fact that most of the customer data and information Continue reading...
