Example Of Essay On Memorandum

RE: finding of investigation on customer complain

I wish to bring to your attention complain that we have received from one of our distinguished customers, Ms. Schaefer. She had purchased 50,000 of our high tech sensor (Aster). However, she has experienced frustration with the directions provided on how to use the equipments. According to Ms. Schaefer the directions were of poor quality and they hindered both the set up and the operation of the sensor. Furthermore, the directions were not adequate for programming the sensor to receive data from their customers’ products and initiate responses based upon the data.
Upon receiving complain from Ms. Schaefer, I took comprehensive measures to investigate the matter; first I went to the Dynamo to confirm if the complains are genuine. Secondly I investigated if there are other customers who have similar problems experience by Ms. Schaefer. Lastly confirmed whether the product development team are aware of the complains and how they are going to address them.
I would recommend that our sales team to be providing our customers with technical training on how to effectively use the sensor once the sale is closed. This will go along way to reduce the customers’ complains and improve our relationship with our customers. Moreover, I recommend that Ms. Schaefer keep the sensors and our technical team to adequate training to Ms. Schaefer’s staffs together with the new improved directions. This will save the company from the expenses of refund and losing our loyal customers such as Ms. Schaefer.

Thank you

Customer service manager