Type of paper: Essay

Topic: Customers, Sensor, Teamwork, Team, Information, Training

Pages: 1

Words: 275

Published: 2021/01/02

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RE: finding of investigation on customer complain

I wish to bring to your attention complain that we have received from one of our distinguished customers, Ms. Schaefer. She had purchased 50,000 of our high tech sensor (Aster). However, she has experienced frustration with the directions provided on how to use the equipments. According to Ms. Schaefer the directions were of poor quality and they hindered both the set up and the operation of the sensor. Furthermore, the directions were not adequate for programming the sensor to receive data from their customers’ products and initiate responses based upon the data.
Upon receiving complain from Ms. Schaefer, I took comprehensive measures to investigate the matter; first I went to the Dynamo to confirm if the complains are genuine. Secondly I investigated if there are other customers who have similar problems experience by Ms. Schaefer. Lastly confirmed whether the product development team are aware of the complains and how they are going to address them.
I would recommend that our sales team to be providing our customers with technical training on how to effectively use the sensor once the sale is closed. This will go along way to reduce the customers’ complains and improve our relationship with our customers. Moreover, I recommend that Ms. Schaefer keep the sensors and our technical team to adequate training to Ms. Schaefer’s staffs together with the new improved directions. This will save the company from the expenses of refund and losing our loyal customers such as Ms. Schaefer.

Thank you

Customer service manager

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WePapers. (2021, January, 02) Example Of Essay On Memorandum. Retrieved November 28, 2021, from https://www.wepapers.com/samples/example-of-essay-on-memorandum/
"Example Of Essay On Memorandum." WePapers, 02 Jan. 2021, https://www.wepapers.com/samples/example-of-essay-on-memorandum/. Accessed 28 November 2021.
WePapers. 2021. Example Of Essay On Memorandum., viewed November 28 2021, <https://www.wepapers.com/samples/example-of-essay-on-memorandum/>
WePapers. Example Of Essay On Memorandum. [Internet]. January 2021. [Accessed November 28, 2021]. Available from: https://www.wepapers.com/samples/example-of-essay-on-memorandum/
"Example Of Essay On Memorandum." WePapers, Jan 02, 2021. Accessed November 28, 2021. https://www.wepapers.com/samples/example-of-essay-on-memorandum/
WePapers. 2021. "Example Of Essay On Memorandum." Free Essay Examples - WePapers.com. Retrieved November 28, 2021. (https://www.wepapers.com/samples/example-of-essay-on-memorandum/).
"Example Of Essay On Memorandum," Free Essay Examples - WePapers.com, 02-Jan-2021. [Online]. Available: https://www.wepapers.com/samples/example-of-essay-on-memorandum/. [Accessed: 28-Nov-2021].
Example Of Essay On Memorandum. Free Essay Examples - WePapers.com. https://www.wepapers.com/samples/example-of-essay-on-memorandum/. Published Jan 02, 2021. Accessed November 28, 2021.
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