Example Of Research Questions Essay
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How long did it take for you to be served after arriving in the restaurant? Were you satisfied with the time waiting time?
The question seeks to know whether the customers are served as they arrive without time wastage. The critical to quality characteristics in this case would relate to whether the restaurant has enough employees to handle the volume of customers arriving at the restaurant. It also seeks to know whether the employees attend to the customers in a timely manner. These characteristics can help ensure that the customer service time is reduced significantly.
How could you rate the courtesy of the employees who served you in relation to the way they communicated to you? Were you satisfied?
The way employees communicate to the customers is very crucial in ensuring that the customers are satisfied. This question seeks to know whether the employees at the restaurant have the skills to handle the customers with the due respect.
The critical quality characteristics in this case include the respect and courtesy of the employees that make the customers feel good and valued. The second characteristic relates to whether the customers are given a chance to inform the employees all that they want.
How can you rate the freedom of choice of customers in the restaurant?
The question seeks to know whether the restaurant has all variety of food products that the customers need. The quality characteristic relates to improvement of the variety of products that customers can also order. The second characteristic relates to enabling customers to make orders that can be prepared to them within a short period as they wait.
How did you like the spacing in our restaurant?
The question seeks to know whether the restaurant has enough space to make the customers comfortable. The critical quality characteristic in this case relates to privacy of the customers. They need enough space to discuss issues without other customers getting to know what they are discussing. The second characteristic relates to whether the customers are comfortable with the air conditioning in the restaurant that is influenced greatly by the spacing in the restaurant.
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