Sample Research Proposal On Rogers Communications: In-Sourcing Proposal
The outsourcing of the communication services from the Canadian Call centers is clearly costing the company its good reputation. In fact, the whole company is in jeopardy because of their lack of control over the whole situation. The fact is that the only solution to their problem is to introduce in-sourcing so as these problems would end and the customers will be happy once again. The main objective of this proposal therefore is to introduce in-sourcing communication in the Rogers Communication company together with its prospects in order to eliminate the current bad image the outsourcing has created for this company. This is by far the primary goal. However, this proposal also seeks to empower the employees of Rogers Communication with the skills in in-sourcing communication that would assist in cutting down the costs of employing or hiring new specialists to handle the call center jobs.
The focus of the project is to try and save the company from the pit that outsourcing dug for it. In that regard, this project will implement some of more specific objectives that would benefit the company in the end. For instance, this project seeks to implement a new procedure of working that would improve the output of the company. This is in fact doable through the elimination of costly activities as well as eliminating the outsourcing problems in its midst. In addition, the project will introduce a new era of faster processing of data considering that there will be a load of work with the introduction of the in-sourcing department. This will be done accordingly by introduction of more automatic systems within the organization and eliminate most of the manual data processing and storage systems.
Upon learning the demerits and pains that the outsourcing is causing the Rogers Communication, the main goal is therefore to be implemented in order to ensure that there are no more back-slides. This is only possible through the elimination of the problem completely by using the in-sourcing in place of the outsourcing. The requirements include the instruments such as computers that would be used for the construction together with the relevant personnel. The procedure might involve month(s) and it begins with the designation of the appropriate room for the project. Also, the room is to be secure and well ventilated. The desks for which machines are to be placed are installed and all the relevant machinery is installed into the room together with the computers for monitoring the progress. Finally, the project is initiated and tested for any errors before fully indulging into it.
The first phase of this project is that there will be an accumulation of all the required materials that will be used in the whole process. This includes the hardware, or software and machinery that will be needed in the installation of the call centers here at Rogers Communications. The second phase of the project inscribes that the machinery will be used by the Information Technology experts present at the company to install the various communication parts together following protocol and under thorough supervision and this might take a couple of months. Following suit is the training of the personnel that will work at these call centers as per the manual provided by the engineers on how best to operate everything within there. Training should cover at least one month. The last phase involves the implementation of the program where the company initiates its own call centers. This phase is monitored closely for two months for any form of errors and upon validation that everything is smooth, the contract with the Canadian call centers is cut-off.
Hirschheim, R. A., Heinzl, A., & Dibbern, J. (2009). Information systems outsourcing: Enduring themes, global challenges, and process opportunities. Berlin: Springer-Verlag.
Mott, E. (2015).Communication Problems When Outsourcing. Chron, Smallbusiness. Retrieved from http://smallbusiness.chron.com/communication-problems-outsourcing-80651.html
Roseman, E. (2007, May 12). Rogers sending mixed message on client service. The star.www.thestar.com/opinion/2007/05/12/rogers_sending_mixed_message_on_client_service.html
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