Ergonomic Awareness In Hospitality Industry Research Paper Sample
In this essay, changes to ergonomic standards and procedures within the hospitality industry will be assessed. Since there are diverse changes that contribute to the way that labor standards are executed, leadership will be analyzed as well as the policy implementation that creates meaningful and pertinent conclusions for efficacy of marketing and leadership strategy. End results and deliverables also are pertinent within an organization based on these results. Since this is a case example for the hospitality industry there are a variety of solutions that pertain to the goals and objectives that can be achieved through implementation within an organization.
The company that is selected for this study will be implementing ergonomic awareness within the hospitality industry. Since this is a general assessment, a midsize resort located in a resort community in Alberta Canada will be assessed with hospitality theory management principles.
When ergonomic standards are implicated a variety of differences create the way that employees may react or need to change to meet policy. In order to create lasting differences in the way that a company is organized or produces service, training and implementation is necessary. There are people involved who will be impacted based on reports, procedures and training classes. Individuals that would be affected by the implementation of such initiatives include the management staff, cleaning crew, service staff and all maintenance employees. Ergonomic initiatives would benefit their working conditions as well as protocols for addressing significant problems or areas of concern within the resort. It would further benefit the way that results are quantified and standards qualified.
Hotel chains have differentiated themselves significantly because of the consequences of globalization. Marketing initiatives like ergonomics and employment practices as well as structuring choices make a difference in the way that hotel rooms are taken care of. Pressure regarding the needs of travel as well as increases towards client development demonstrates these burgeoning deficits (Seifert et al., 557). Therefore research strategies are beneficial towards developing effective marketing. It can help expand within the market and maintain sustainable advantages to the hotel business. Such expansion also provides theoretical knowledge pertaining to the overall success of ergonomic implementation standards throughout the hospitality industry (Zhao).
One area of staff that would be impacted from such reform would be the cleaning staff. Despite the unionization of these groups of people there are standards that should be imparted by government regulation in order to address the growing populations and concerns of this group. It is frequently a concern that women are primarily laborers within the cleaning industry. This is beneficial to their career development and job placement but reflects poor attitudes on behalf of organizations that do not provide adequate standards for labor. Some examples of this include the presence of carts that are not ergonomically engineered towards the best use of women who are already at risk for musco-skeletal atrophy. Canada is one company that specifies the work limits and parameters of office equipment in order to ensure the safety of hospitality workers. This initiative would be beneficial within the example company and the United States (Seifert et al. 558).
There are different legislations for ergonomic benefit as well. Legislation at the federal and state level will govern the essential practices of the industry. However, provisions such as those described for ergonomic design in equipment in Canada are not always enforced within the industry. Therefore, management as well as for the betterment of labor standards must respect the legislation. This will promote the quality of environment and sustain essential legislative goals towards the betterment of tourism and travel industries on a whole. Further, the benefits provide specific outcomes and derivable to employees. This includes changes in labor practices that may diminish the overall burden on specific departments (Seifert 559). According to the Occupational Health and Safety Act, certain regulation and codes are necessary to be followed throughout the resort. Some aspects include responsibility under legislation guidelines, hazard assessment, work site inspections; worker competency and training as well as emergency response plans. While these should be addressed by all organizations regardless of mandate, it is further possible to cultivate a meaningful and impartial application of such legislative procedures through careful planning and management integration. These standards are designed to create better quality and better efficiency throughout the environments and procedures of policy management and practice (Occupational Health and Safety, 3).
Leadership activities promote the management of control. There are several ways that would be most affected by the discernment of these areas. The most common elements of ergonomic design that have an impression towards bettering working conditions and overall job performance are the manager-employee relationship, the physical demands of a job, quality of training and the frequency of guest-employee interfaces. Leadership activities would essentially promote higher quality and fewer interactions in order to promote the quality services those customers need while minimizing the resources and time allotment of employees (Shani 151).
This is accomplished through identification of work performed as well as standards for work at all levels. Since there will be growing needs related to the turnover of working staff within the hospitality industry. There are great deals of demographic shifts that create decreases in the number of potential employees within the industry. The problem of diminishing employees in the scope of hospitality that is increasing in opportunities, it so reduce turnover. The standards set for employment at various levels can help contribute to that. This would allow shortages to be compensated for by older workers, those who are disabled or immigrants (Ananth 26).
Measurements of performance standards are available and effective or sustainable methods promote the best decimation of ergonomic standards within new industries around the world. By using ergonomic checkpoints it becomes possible to quantify improvements and measure success. The method Appreciative Inquiry allows for this process and allows identities of individual workers to be assimilated in the overall culture within an organization. In formulating effective performance standards the process of empowerment and reflection. This creates burgeoning means of incorporating employee information into a research model and framework for analysis (Broberg). The more practical examples that are available, the greater degree to which implications can be understood and provided for management strategy.
Meanwhile, evaluating a performance level based on their standard contributes to commendation and compliance amongst constructive corrections of work that is below standards is a meaningful and beneficial way that creates useful implementation mechanisms throughout an organization. Initially, the human resources department would need to take an account of the available staff as well as back up staff options from former employees and those interested in working part time. This would help addressed the need for labor based on influxes during peak travel times. Next, the overall scope of job functions would be assessed through a feedback process where employees communicate their interests and needs with upper management. After discussing the roles and identifying areas of ergonomic improvement it will be possible to create essential standards and fulfill requests for changes to function, equipment, and time sensitive issues. These are relevant to the creation of standardized processes by which employees can document concerns rather than mentioning them to administrators in a disorganized way. While many hospitality businesses present these goals in different ways it is unique to the process of ergonomic design to include standards within the communication process.
In summary, there are a variety of outcomes that will achieve control and ergonomic awareness within the Hospitality Industry. This is contingent to certain timelines. According to the standards of travel and tourism, there is a growing need for hospitality workers within the context of resorts and other hospitality centers. With respect to a midsize company as the one selected in this inquiry, there are numerous standards that cultivate a beneficial atmosphere for ergonomic design and performance function. By assessing the present standards, creating unique resources and opportunities for development and mitigating the risks of potentially dangerous situations it becomes possible for an efficacious business practice to expand and promote quality service and care for their employees.
Ananth, Mangala, and Frederick J. DeMicco. "Strategies for tomorrow's hospitality workforce." Hospitality Review 9.1 (1991): 26.
Broberg, O., et al. "How could you use the Ergonomic Checkpoints for Job Enrichment in an ‘Appreciative way’in Industrial of Industrially Developing Countries?."
Cristea, Adriana Anca. "The Reassesment of the Service Quality System within the Romanian Hotel Industry–a Premise for Increasing the Competition of the Tourist Offer." Amfiteatru Economic 26.2 (2009): 451-461.
DaRos, Jennifer. "Preventing workplace injuries commonly sustained by hotel guestroom attendants." (2011).
Malik, Gunjan, and Shilpi Ahlawat. "HOTEL HOUSEKEEPING: NEW DIRECTIONS AND CHALLENGES."
“Occupational Health and Safety”Government of Alberta.” (2011):3-5. Web. 28 Feb. 2015. http://work.alberta.ca/documents/ohs-tool-kit-small-business.pdf
Rajini, P. A. D., C. S. P. Fernando, and S. A. I. S. Serapperuma. "Preventive Methods Used for Health and Safety Hazards in Hotel Industry in Sri Lanka."
Seifert, Ana María, and Karen Messing. "Cleaning up after globalization: an ergonomic analysis of work activity of hotel cleaners." Antipode 38.3 (2006): 557-578.
Shani, Amir, et al. "Emotional labor in the hospitality industry: The influence of contextual factors." International Journal of Hospitality Management 37 (2014): 150-158.
Zhao, Haining, and Ruoyi Liu. "A Comparetive Study Between International hotel-Accor and Chinese Local Brand-Jin Jiang for Exploring Marketing Strategies for Chinese Hospitality Industry." (2009).
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