Type of paper: Essay

Topic: Management, Education, Workplace, Culture, Hospitality, Services, Theory, Development

Pages: 7

Words: 1925

Published: 2020/12/14


Hospitality Services is a professional organization that is involved in delivering the finest meal, service, and cooking apparatus. The company feels proud to address numerous challenging hospitality service factors including event administration, technology and production, furniture, theatre, site location, and event catering and other associated factors effectively. The company is keen to address the provisions of its customers through procuring the faultless setting along with the thirst for elite class meal and service. This essay shades light on the factors that enable an individual to become an excellent manager in the hospitality service sector.

Effective Management
The globalization of corporate and management programs has been extensively discussed ; ; ; and the education in management relevant to the tourism and hospitality service sector remained not stranger to these debates ; ; ; ; ; . The findings of established upon before dimensions of that revealed the right globalization of hospitality service management education that involved faculty, students, curriculum content, and global alliances. The global hospitality service and tourism industry gained balanced development and produced approximately US $ 500 billion income across the globe. It is as well a fundamental recruiter and provider of job opportunities for more than three-hundred and fifty million individuals across the world . The sector is controlled by numerous global organizations through their service modernizations and brand titles. The progression of these global sector operators relied on the group of varied, extensively simulated services across the globe to fulfill financial advocacy and market share; . A study conducted by ; claimed that the tourism and hospitality service sector by its actual flora is global. Nevertheless, the level to which this multicultural aspect molded the particular capabilities provisioned for developing managers is still to be investigated. The operations in global business culture require the skills to manage in dynamic and difficult scenarios, particularly with individuals that possess varied preferences, histories, and belief ; ; . The difficulty of global job experiences unfortunately did not assist investigators to reach at clear and accorded agenda for researching or developing managers that will be involved yonder their self-national borders ;. The flora of the hospitality service business emphasizes on additional abilities and it requires them from developing managers. If a developing manager is about to gauge up to the requirements of living and working in a foreign country, the individual must have a sense for culture; his judgments must not be inflexible; and he must have the ability to combine with the domestic culture with chameleon-like ease and reveal no indications of the discrimination” .

Managerial Development

A research based on the industry for assessing the provisioned attributes of managers in the global hospitality service career success reveals that the developing manager must show interpersonal abilities, which should not be limited to compliance, suppleness, broadmindedness, cultural compassion and intercultural skill backed by responsive ripeness, and self-confidence . Multiple findings were experienced on emigrant failure within the hospitality service sector. A study conducted by failed to investigate the evidence of emigrant failure score on parity with those in the broad works, but this is opposite to the findings of . Each of these investigations graded interpersonal abilities, compliance, suppleness and inspiration to job with varied cultures as intended factors related with favorable expatriation. The findings of claimed a favorable relationship between low intensities of culture surprise and sharp intercultural compassion. In sum, a developing manager must possess the energies of an Olympic diver, the psychological quickness of an Einstein, the provocative ability of a professor of idioms, the objectivity of a magistrate, the diplomacy of an ambassador, and the determination of Egyptian pyramid constructor.

Leadership Attributes

Most of the individuals at workplace on one side receive greater fulfillment from their job and gain extensive pride in it, whereas, on the other hand few consider these factors as a burden and they simply do jobs for their survival. Douglas McGregor who is the social psychologist of MIT suggested two opposing philosophies on motivation and management in individuals in the 1960s with the names of the Theory X and the Theory Y. According to the researcher Theory Y behaved as the foundation of effective management exercise, which is opposite to the Theory X claims that considered individuals at workplace are cogs in the company machinery. Theory Y provided a collaborative style of management that shows a decentralized attitude. It focused on the happiness of workers, their self-motivation and creation, and to experience job with enjoyment and greater responsibility at workplace. The theory X expected that individuals are not interested in job and not involve in taking job liability, whereas the theory Y expected that the individuals are self-motivated and flourish on liability. In the theory X leadership, management is strict, and has centralized, whereas, in theory Y, the style of management is collaborative that is workers are involved in decision-making, but they are restricted to exercise decisions.
The workers in theory X do jobs based on carrot and stick, and assessment of performance is an element of the comprehensive apparatuses of control and emolument. Performance assessment in theory by workplaces is as well frequent and significant, but it is considered a common divided apparatus from administrative controls. Theory Y workplaces as well concede workers to avail regular choices for advancement. Though the management style of theory X is broadly considered substandard associated to others, and it is applied significantly in places where productions are substantially and an existence of non-skilled production oriented job. Numerous philosophies of theory Y are extensively acknowledged by forms of company that consider and promote collaboration. The management style of theory Y is favorable in professional services and knowledge oriented tasks.

Change Management, Organization and Cultural Influence

The globalization of business is imitated through individual and specialized lives in which experience advanced crisis for them to address, cooperate and live with compatibility with individuals from varied national families to their own . A comprehension that culture calls once association of particular teams where standards are disseminated and learned is significant for every encounter. Numerous scholars claimed that communication between individuals of varied cultures is mandatory for favorable activity in the modern corporate world ; ;;. A developing manager after compliance of the said variables, the familiarity in intercultural exercise appeared knowledge and attraction for him to illustrate regarding differences in national resolutions and his skill to behave favorably in line with this knowledge. The developing manager in order to address the impact of organizational structure and culture, he needs to address numerous considerations. A study conducted by ; suggested about the datum that culture specific and culture general techniques to generating these skills are acute. The findings of before those candidates that were inducted for capacities where the compliance of intercultural interaction is necessary must involve culture general segments in their instant counseling, and this must be the mandatory element of the induction criteria.

SWOT Analysis

An effective manager utilizes SWOT analysis to achieve his goals and it is a strategic planning instrument. This tool enables the individuals to emphasize on fundamental problems. This instrument is favorable when an individual is interested to assess his place of existence and planning in a desired direction by considering external and internal variables both. It concedes an individual to initiate game with your strengths and increase choices while acknowledging personal weaknesses and reducing threats to an individual’s success. Strengths in the domain of personal growth are the favorable segments over which an individual has straight governance as they are internal to him. For instance, attributes, education, and abilities. The second stage of SWOT analysis is the weaknesses and they are the unfavorable segments over which an individual has governance due to its internalization, for instance, undergrowth or deficient abilities, education, and attributes. The third stage of analysis is opportunities as these are favorable exterior components that an individual has no governance but may have the benefit of it. The last stage of the analysis is threats which reveal the unfavorable external components that one has no governance but may reduce the impact of it.
The personal SWOT Analysis enables individual to become an effective manager at workplace. In the hospitality service industry scenario, there are different aspects that need address in order to fulfill vital segments of Management and Leadership which involved influential customer service, product & service knowledge and growth, objectives establishment & targeting functions and group, long-term planning with additional significant organizational executives, group behavior, performance and their conflict management, responsibility and allocation, improvements in group association, favorable dialogue among the functional and additional departments, financial reporting & control, desirable management of stock and supply chain, competent in cross practical groups and assemblies, familiarity of elements that impacted transition and services, and the benchmarks of company culture and values for procuring excellent performance in each area of job and service. The outlined aspects can easily be addressed if the manager comprehensively understands the each element in SWOT analysis and each factor can contribute in achieving the desired objectives of an organization.

Personal and Professional Development Plan

The terms that involve specific, measureable, attainable, relevant, and time oriented objectives are referred to as SMART objectives. Specific term describes what an individual will perform and in the above development plan outwitting objectives may be written in Objectives column with corresponding description in the column of strategies. Measurable involves the principles for gauging the status and it emphasizes on application of measurement system of frequency, the optimal objectives response to queries and it is frequently described in the column of strategies. Attainable objectives contest the objectives setter to generate his abilities and to reply to queries. The item # from self-analysis instrument comprises the relevant section and fulfilled that the objective is associated to a mandatory competencies of exercise. The time oriented involves a time bracket for the achievement of goals and it addresses the queries, the column of expected finish date includes the time oriented component of SMART objectives.


The developing manager needs to accumulate few craft abilities with technical know-how that is finance, marketing and languages. The individual needs to have tactical thinking skill and the personal qualities that must involve the tendency towards learning, behaving with integrity, adapting to cultural variations, and commitment to develop a mark difference, exploring extensive corporate information, bringing the best in individuals, a group focused individual and then be a groundbreaker, problem solver, modernizer, and has skills to involve in risks, and must be enough practical in approaching and delivering responses and acknowledges disapproval and gains from faults.


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