Free Organizational Culture Of A Local Coffee Shop Essay Sample
Culture refers to basic and shared assumptions developed in an organization, which are unique to its operations. They develop uniquely in the organization as it seeks to adapt to the internal and external challenges. Organizational culture grows and develops because of the organization’s desire to achieve its objectives such as satisfying the needs of the customers, maximizing the wealth of the shareholders, meeting the expectations of the community, and generating maximum revenue from sales. Organizational culture defines the beliefs and values, which are shaped by the environment surrounding the company. However, the culture is not ultimately determined by these conditions because the management and other stakeholders may decide to have a different culture other than the one dependent on the conditions of the market.
I visited one of the local coffee shops owned by the Starbucks Company, and I had the privilege to experience how organizational culture influences the performance of the company. Upon entering the coffee shop, I noticed that the company’s logo is etched on all the walls, which is an indication that the company is keen on recognitions and differentiation from the other participants in the market. For this reason, it is right to assert that the company is proud of its achievements, and it has a tendency to appreciate the fact that it is renowned in many parts of the world.
The company’ culture is also evident in the materials used to serve the consumers. Today, there is a growing need to conserve the environment. The customers’ beverages are served in low-density polyethylene cups made of ten percent recycled material. The company has a culture of conserving g the environment and fulfilling the corporate social responsibilities it owes to the members of the community. It role in encouraging the use of recycled materials shows the attention it pays to leave a positive imprint on the environment in which it operates.
Culture is also evident in the relationships t the workplace. At the coffee shop, the employees are referred to as baristas. They are the face of the shop and the company in general. The employees are keen to guarantee the satisfaction of the customer by making quality beverages with specific attributes required by the customers. The organizational culture can also be seen as the employee strive to communicate effectively with one another to ensure that the customers receive the exact product that they order. The company is renowned for the great experience it gives to all its customers. Most of the customers adapt to the quality of the services received, which enables the company to create and enjoy the loyalty of its customers. As such, the organizational culture is evident in the physical attributes of the company such as the materials used to serve customers at the coffee shop and the face-to-face communication between the employees. Culture shapes the operation of the company in the same manner as the structure of the organization, which creates a normative and cognitive order of carrying out operations.
The organization’s culture developed purposefully, and it has been shaped by the demands and the conditions of the market over the years. For instance, the company’s emphasis on quality production and good interpersonal relations at the results from the level of competition in the hospitality and hotel industry. Quality production is the only way the company can ensure the loyalty of its customers and competitive advantage over the other participants in the industry.