What Kinds Of Advantages Do Global Companies Obtain If They Move Their Call Center To A Country Like India? Essay Sample
Video #1 Diverted to Delhi Globalization Video
First of all they can hire professional workers for the lower cost. Secondly, the outsourcing is good for the company as it gives an opportunity to focus on production or the other main activity.
2- What kinds of disadvantages face US companies that move their call center to India?
There is no service culture in India. Because of this issue, the company should train employees and create a new vision of corporate culture. In addition, there are problems with infrastructure and information security.
3- What has outsourcing meant to countries like India?
The outsourcing is the huge provider of jobs.
4- Do you agree with the screening process the Indian candidate has to go through to be hired by an English-speaking call center?
When I call to support I want the company to understand me and assist me. That is why these trainings are important. The customer always can choose another company, if he is not satisfied.
5- Were you surprised at the ‘cultural’ training that the call center employees receive?
I was not surprised because the service should understand the lifestyle of their customers, otherwise, they will be not able to provide the high-quality service.
Video #2 North American Free Trade Agreement
1- What kinds of advantages do global companies obtain if they move production to Mexico?
They can find cheap resources, more workers, and a huge Mexican market is open for these companies.
2- What kinds of disadvantages face US companies that move production to Mexico?
The circumstances can change and it will be difficult to move the production back to US.
3- What has outsourcing meant to countries like Mexico?
It influences the GNP, economical grown, domestic consumption and creates new jobs.
4- Do you think that global companies have an obligation (moral? Ethical?) to protect the environment and the people that work for the organization?
Undoubtedly, global companies influence the environment and employee’s lifestyle. The main goal of the business is to increase an income; however, they build the corporative culture and sometimes adjust it to the needs of workers.
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