The article written by Marc Wright entitled “HSBC trades top down for listening” is written in response to the change in communication practices throughout the firm in 2012. HSBC is a London based multinational banking and financial services company and it is the second largest bank in the world, serving over 51 million individuals. The purpose of the article is to explain the new method of communication the company is employing within their company. Traditional top down management which is what the firm had operated under previously prevented the continuous flow of information up and down the hierarchy of Continue reading...