Six Sigma Processes as Exemplified by Amazon
Six Sigma is a generic business term which pertains to a business performance method. It is applied across organizations from both the public and the private sectors. While its applications seem universal, the name “Six Sigma” itself is actually a registered trademark of Motorola Inc. (George, et. al., 2004). The latter pioneered Six Sigma practices in the United States during the 1980's.
As a historical background, “sigma” was a word used by engineers and Math experts since the 1920’s. It has symbolized a “unit of measurement in product quality variation” (George, et. al., 2004). During the 1980’ Continue reading...