The Baldrige Principles is a set of categorised questions developed by Malcolm Baldrige. They are used by companies as a guideline for evaluating performance, quality systems and organizational management. On the other hand, Deming’s 14 Points of management were developed by W. Edwards Deming. The points are aimed at transforming an organization’s management and business quality. The two models are similar in a number of issues that they emphasise in quality management. One example is the human resource development or training of staff members. Both models of quality management also emphasise on the role of leadership and Continue reading...
