Example Of Use Their Emotions To Take Proper Decisions To Improve Situations. Essay
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Discuss the role of emotional intelligence in decision making
Emotional Intelligence or in other words Intelligence with emotions have a deeper meaning than only being words. Emotion states the internal feeling for someone while intelligence states the ability to solve the problems. Here in this essay the role of emotional intelligence in decision taking is being discussed to know the importance of emotional intelligence in the life of a manager who takes decision of the operations of an organization. It is the ability to solve the problems with right feeling with the best skill and capability of the management (Caldarola, 2013). It involves communication of the feelings with emotional competency along with the solution of the problems. The decision taker must have inner feelings with a capability to take right decisions to solve any problems to utilize this factor in decision taking. It deals with the capability of dealing with someone’s emotions and recognize others emotions as well. It is important to understand the impact of emotional intelligence in decision making to understand the role of it. To become a good leader it is important to be emotional and intelligent. People come across different problems in their daily life and they are influenced by the mood or emotions they are carrying on at that particular time (Puffer, 2010). Hence emotional intelligence is the factor to success in decision making for any leader. It is the most important factor that a human must carry to get success in decision making.
Decision making is one of the major tasks for any leader. Taking correct decision at correct time is really important for any organization to seek growth in long run and continue its operations smoothly (Salovey and Sluyter, 1997). Decision making helps in formation and destruction of plans. It is important for the decision makers to take into consideration different factors before coming into any final decision. As said by the researchers, emotional intelligence is the ability of a person to identify others feelings and understand his own emotions to take proper decision regarding the problems of the organization, it is an important aspect of decision making (Plaford, 2006). Therefore without emotional intelligence, decisions cannot be taken ethically. It becomes really important to determine the role of emotional intelligence in decision taking to understand the importance of it for the decision makers. A leader with emotional intelligence makes the decisions by using emotions to cancel improper plans and adopt plans that are more appropriate to solve the issues. It helps the decision makers in different ways which are as follows:
Adopting different situations: The decision makers must be flexible and have proper ability to adopt different situations that may arise in daily operations. The decision making must not be influenced by only emotions and must not be made with the influence of emotions (Narayanamma and Devi, 2014). The decision maker must adopt different situations in his daily working life and may not stick to a single decision. This is because the problems changes with the change in the situations and there are several risks factors that are known will ongoing operations of the plans. Hence, with emotional intelligence, the decision maker adopts the ability to handle different situations.
Amending plans to meet the requirements of the situation: Emotional intelligence helps the decision makers in analyzing the situations and changing the plans with the changing situations. It is important for the decision makers to amend the plans for the organizations as per the requirements of the organization.
Use alternative plans when the primary plans fails to solve the problem: Emotional intelligence help the decision makers to be ready with alternative plans to support them in the time of problem (Chitpin & Evers, 2014). A person with good emotional intelligence is always ready with an alternate plan when the original plan fails.
Taking several possible actions after consideration of the problems: Emotional intelligent managers take decisions after considering several issues regarding the problem and compares the possible solutions to find out the exact solution to the problem.
Emotional intelligence helps the managers to take better decisions. Some of the aspects through which the managers can take better decisions are as follows (Wall, 2008):
It helps the managers to see things properly when their emotions overpower them.
Make proper and good decisions with high temper.
Balance feelings and thoughts.
Control them at time of anger.
Do not allow emotions to affect their decision taking.
Though emotions are extremely important in decision making, but it must be followed by intelligence to make good and solid decisions (Hughes and Terrell, 2012). Taking decisions with emotion is an art that must be followed with intelligence that is the scientific rules that bounds decision making. It has been seen through research that a person in work places faces several problems and people with good emotional intelligence have the ability to communicate in a better way. It helps the decision makers to communicate in better way with other employees to make proper decisions. Leaving this issue apart, people with good leadership quality must possess this factor for better decision making. With a better emotional intelligence quality the person can enhance the output of the employees by understanding their feelings and taking steps regarding the issue to meet the emotional requirement of the employees (Elias & Arnold, 2006). By knowing the feeling of the employees and understanding the needs of the employee decisions can be easily made by the leaders. Proper understanding of the situation enhances the decision making ability of the leaders. This enhances the ability of the decision makers to understand the queries of the employees and judge them appropriately and understand the emotional needs of the employees and take decision regarding the issues.
Emotional intelligence helps to add different features to the characters of the people like, self regulation, motivation, self awareness, self dignity, self help and communicational skills that are really important in decision making for the leaders as well as the organization. Decision making is an important factor that influences the personal life of a person as well as the working environment in which they work. It helps to develop the leadership skills of the person that further helps the decision maker to take appropriate decisions regarding the problems (Hess & Bacigalupo, 2011). Decision making with emotional intelligence is important for the future of the organization. In order to take proper decision professional experts with appropriate skills and quality is needed to take important decision regarding the major problems of the company. In other words it can be said that leaders lacking emotional intelligence cannot take proper decision regarding the organization and fails in decision making.
Researchers say that people with emotional intelligence have the quality to become good leaders. They possess enough quality to take decisions regarding the major issues of the organization. It is important for the organization to employ people with emotional intelligence to make the decision taking ability of the organization better. Leaders with good emotional intelligence quality do not feel uncomfortable to solve problems which are different in nature and require accurate decisions for the betterment of the organization (Hess & Bacigalupo, 2013). Emotional intelligent leaders are able to take proper decisions regarding any issue and are able to change the uncomfortable situations into comfortable situations through proper planning and appropriate decisions. To check whether the people are correct or wrong regarding the emotional intelligence is important for any organization. The organization needs to be selective while choosing the leaders for proper decision making for the organization.
There have been several evidences to support the importance of emotional intelligence in decision making for the leaders. Suppose a person driving his car reaches office after facing a minor accident on way (Härtel, Ashkanasy & Zerbe, 2009). He will be in mood of anger. This anger will influence the decision making of the person on that day. But if the person carries the quality of emotional intelligence, he will be able to forget his anger and take proper decision regarding the issue. If another example is being taken of an employee facing some problem with his daily working schedule, if the manager is able to understand the feelings of the employee and understand what exactly the employee wants he can take proper steps to solve the problem of the employee to enhance his performance that will further help to enhance the performance of the organization (Elias & Bruene Butler, 2005). Hence, emotional intelligence is an important factor that a manager must consider will decision taking.
Decision making is an art of determining the path for the organization to move on. It is a process of proceeding and improving the organization and its operations. For a proper decision making good leader is needed who carry the capability and skills of proper decision making. A good leader always possesses the quality and skill of emotional intelligence that helps the leaders in skillful decision making. It is the most important factor influencing the decision making by the leaders. It is an integral part of proper decision making that enhance the quality and performance of the employees that further helps the organization in better risk management and smooth operation of the daily activities (Guy, Kárný & Wolpert, 2013). Decision taken with emotional intelligence helps the organization to seek growth in long run and increase the profitability of the organization. Emotional intelligence is important for ethical decision making because it helps the decision maker to understand the morality of the decisions and other ethical issues related to the decisions. Hence emotional intelligence is important to understand the moral issues related to the employees to take proper decision regarding the issue and solve the problems of the organization. Along with this emotional intelligence also influences the social life of the people related with the decision making. It helps to build a good and effective relationship between the person and his social life. In other words it can be said that emotional intelligence helps to enhance the quality of the decision and solve the problems appropriately.
Caldarola, R. (2013). The Intersection of Emotional Intelligence and Corporate Financial Decision Making. J. Corp. Acct. Fin., 25(2), pp.67-72.
Chitpin, S. and Evers, C. (2014). Decision Making in Educational Leadership. Hoboken: Taylor and Francis.
Elias, M. and Arnold, H. (2006). The educator's guide to emotional intelligence and academic achievement. Thousand Oaks, Calif.: Corwin Press.
Elias, M. and Bruene Butler, L. (2005). Social decision making. Champaign, Ill.: Research Press.
Guy, T., Kárný, M. and Wolpert, D. (2013). Decision making and imperfection. Berlin: Springer.
Härtel, C., Ashkanasy, N. and Zerbe, W. (2009). Emotions in groups, organizations and cultures. Bingley: Emerald.
Hess, J. and Bacigalupo, A. (2011). Enhancing decisions and decision‐making processes through the application of emotional intelligence skills. Management Decision, 49(5), pp.710-721.
Hess, J. and Bacigalupo, A. (2013). Applying Emotional Intelligence Skills to Leadership and Decision Making in Non-Profit Organizations. Administrative Sciences, 3(4), pp.202-220.
Holian, R. (2006). Management decision making, ethical issues and “emotional” intelligence.Management Decision, 44(8), pp.1122-1138.
Hughes, M. and Terrell, J. (2012). Emotional intelligence in action. San Francisco, CA: Pfeiffer.
Narayanamma, P. and Devi, V. (2014). The Role of Emotional Intelligence in the Academic Achievement of Engineering Students: A Case Study. Sidd. - A Jrnl. Deci. Mak., 14(1), p.55.
Plaford, G. (2006). Bullying and the brain. Lanham, Md.: Rowman & Littlefield Education.
Puffer, K. (2010). Emotional Intelligence as a Salient Predictor for Collegians' Career Decision Making.Journal of Career Assessment, 19(2), pp.130-150.
Salovey, P. and Sluyter, D. (1997). Emotional development and emotional intelligence. New York: Basic Books.
Wall, B. (2008). Working relationships. Mountain View, Calif.: Davies-Black Pub.
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