Recommendations
Short term (immediately) The CEO, John Butkus, should arrange a meeting with his management team so that they are up to date on the changes that he has in mind. The management team should be brought to par with the problem and be presented with the ideas on the table. The management should also be informed of the complete overhaul in the new branch as a way of curbing the customers who were never served on busy nights. The management team should be given a three-day thinking period where they could improve on Mr. Butkus's ideas. In addition, the Continue reading...