Service Level Agreements
A Service Level Agreement (SLA) is part of a contract which exactly defines the services to be provided by the service provider and the required standard or level for these services. Generally, SLA is part of a managed or outsourcing services agreement, or can also be used in facility management agreements and in other agreements for service provision (Gillian, 2002). Once you have chosen the right service provider to your business, it is therefore time to negotiate a solid Service Level Agreement (SLA). Service Level Agreement is a very critical part of the contract between a customer and the Continue reading...