Human resource training and development depends on effective information emanating from the employees in the organization. As such, inculcation of a plausible needs analysis is imperative towards ensuring effective information acquisition for plausible outcomes. Thus, this paper will evaluate human resource training and development through the use of needs analysis as per the case questions.
Questions you would use in undertaking:
Business operations depend on effective understanding of the operational policies and operational mandate. Thus, from the analysis of the organization, the diverse imperative questions include:
What are the expectations of the organization from their customer service representatives?
Where does the organization expect the customer service representative employee to work?
How will the organization employ Continue reading...