1. Introduce the case with an overview of Emanuel Medical CenterEmanuel Medical Center (EMC) is 344 bed hospital located in Turlock, California (about 100 miles East of San Francisco). Founded in 1917, by two pastors of the Swedish Mission Church EMC was established to serve the local community regardless of race, or religious beliefs. The three goals of EMC are “caring for their customers and each other; providing clinical, operational, and service excellence; and growing revenue, facilities, and people” (Ginter, Duncan, & Swayne, p. 678). The hospital is divided into three units a 150-bed acute care unit, a 145-bed skilled Continue reading...