Good Accenture Inc. Research Paper Example

“High Performance. Delivered.”
This Corporate Assessment will tackle the business processing outsource (BPO) industry and of Accenture Inc. in particular. More than just being labeled as a call center, Accenture Inc. is one of the largest business-outsourcing, consulting, and technology companies that is dominating many countries today. As one of their major functions, Accenture’s BPO industry is serving various types of organizational firms like Health industry, Utilities, Finance and Accounting, Engineering, Banking, Logistics, Media among others (Santos). Their clients are usually based in the U.S. but they have many contacts or delivery centers around the world; thus, helping a great deal in terms of the growth of each country’s economy.
Accenture is a global company that works in partnership with clients to solve intricate business tribulations and assists them with their business needs and target growth. Accenture is operating in more than 120 countries, with approximately 211,000 employees as of August 2010 (Hopkins). On the other hand, Accenture Operations is a sector of the company’s business where they help out other companies -- as their clients -- in search of innovative ways to pull off high performance standards in the operations of their businesses. Accenture Operations provides business process services with innovative ideas in technology to help out in delivering successful business outcomes (Accenture Operations).
In addition, Accenture Operations sets fire to indispensable processes, revealing fresh conduits to clients, their markets and the growth they want to achieve and accomplished in a specified period of time. Recently, Accenture plummeted the term Outsourcing and changed it to Operations. The term or acronym BPO is still utilized when talking about definite business services but the company aims to give emphasis on providing their clients with continuous or back-to-back services that set off further than just being coined as BPO. Thus, the business outsourcing industry of Accenture has been besieged by the corporate world to generate an understandable, comprehensive and evocative distinctiveness and set up acknowledged career opportunities for its people.
Accenture is determined to pick up the pace and get going in terms of innovation and the market they are targeting to conquer. They aim for operational excellence and the business is ready for business transformation. The company also adapts to best practices incorporated with the best performance they can deliver to their clients. Accenture BPO people have been the asset of the company in terms of maintaining the quality and efficiency of the work they do for their clients, regardless of the different industries that they have been handling for many years now (Beel). The engagement of the people to the company is what matters most to them. The drive for creating excellent and innovative people to work with Accenture is their mantra and their key to a successful and highly competitive BPO company.
In prioritizing their clients and their people’s engagement to Accenture and its affiliates, the company, as a whole, has formed great teams throughout the years. They have been top performers among BPO companies worldwide and they also have been globally competitive to other competitors in the same market bracket. They have dominated different cities of different countries and are able to provide jobs for many people who are conceivably aspiring to give their best performance every time.
Furthermore, Accenture has been unswerving in maintaining a growing demand for their consulting and operational services as well as their technological and digital products. It has been growing steadily fast throughout the years. Even if the BPO industry is having different shifts in volume and acquires some risks, demands and other issues in the market, Accenture has been able to uplift their earnings through its people and the trust of their clients to them.
Currently, Accenture is sustaining a wider array of products across markets and standardizing the delivery centers in order to diminish the volume spikes, to sustain the quality and to meet SLA’s and TAT’s. Accenture is also able to take the edge off the effects of these volume spikes by re-assigning their employees to new projects and clients in order to know about other products, system and processes as it deemed necessary in a changing or shifting market. Besides, Accenture is making a solution in the increasing percentage of the processing tools by making a computerized system for all the work streams they are handling. These innovative approaches will help them ensure that they can be as productive as they have been known throughout the years of service for their clients.
At the outset, Accenture is able to get hold of most of the techniques that they use in their business amplification. As this firm adds clients, they are able to gain levels of processing mastery. They are also inclined to build a customer centric approach to their operations based on the in-demand digital technology. In this regard, Accenture is one of the great innovators of technology in this industry. Valuable utilization of technology can throw in reductions of operating costs; thus, plummets the number of systems used by Accenture’s clients. Top BPO performers like Accenture businesses are using technology to endow with the effectual supervision of employees’ or projects’ performance, precision in the process, and innovations to give in new ideas for the betterment of the business.
Accenture's recently revived confidence in competing with the larger scale market by discovering new places where they can build delivery centers for their growing business opportunities and additional clients. They have been continuously challenging themselves, and are mindfully on the lookout for the costs they incur. With this in mind, they have developed their cost base to bring forth the exact height of profitable intensification.
Globally, they have planted strategies for business growth as the economy spikes up even more. Their priority is to be the best in consulting, technology, and BPO or what they now call Operations. Simultaneously, Accenture is making imperative investments in new businesses and technology sectors that would be ensured of profitability in the near future. Additionally, Accenture is taking advantage of possible business opportunities in rising and nonetheless promising markets of different countries like the Philippines, India, Brazil, China, Russia, South Korea and South America. They take the shot in order to expand their horizons and enlarge employment among those regions.
One of the most efficient and effective business strategies of Accenture is their Human Capital Strategy. This a clear transformation or rendition of how their employees’ talent, skills, leadership, and responsive effort are capable of maintaining and sustaining the long term vision of Accenture in delivering high performance every time and in every part of the way (Hopkins).
In conclusion, Accenture’s growth depends on their people and their capability to innovate ideas and perform at their finest -- on their capability to bring the A game to the market as well as give their best shot to their clients, as a trustworthy BPO company that always puts their best foot forward every single time.

Works Cited

“Accenture Operations.” Accenture.com. Web. n.d.
<http://www.accenture.com/us-en/outsourcing/business-process-outsourcing/Pages/index.aspx>.
Beel, D. “8 steps to achieving high performance in BPO.” transform-accenture.com.
Accenture. Web. September 3, 2014
< http://transform-accenture.com/8-steps-to-achieving-high-performance-in-bpo/>
Hopkins, E. “Unleash the potential of your people with a Human Capital Strategy.”
managementexchange.com. Management Innovation Exchange. Web. January 19, 2011
<http://www.managementexchange.com/story/seeking-differentiation-unleash-potential-your-people-human-capital-strategy>
Santos, M. “More than just a call center, Accenture gives end-to-end services.”
inquirer.net. Inquirer. Web. September 4, 2012
< http://technology.inquirer.net/16142/more-than-just-a-call-center-accenture-gives-end-to-end-services>.