The issue of improving the quality of health care delivery and patient safety has been kept on the front burner for the past decades. Due to the crucial importance of changing current health care system, the American Nurses Association (ANA) and the Institute of Medicine (IOM) have increased awareness of health care quality and safety issues and elaborated six fundamental aims for improvement. According to the report "Crossing the Quality Chasm: The IOM Health Care Quality Initiative" (2001), health care always needs to be provided timely, which implies reducing waits as well as "repeated, extensive and sometimes harmful delays Continue reading...
