Free Essay On An Assessment Of Operation Management: Tesco
Performance objectives of a company plays a primary role in the strategic achievements of challenges for sustainable growth of a company. In particular, the organization of TESCO can be highlighted on the same grounds to gauge the efficacy of performance management.
Performance Objectives of Tesco:
The prime objectives of the company have been to improvise service beyond the benchmark to serve the ever changing of customers. Pertaining to the volatile nature of the retail industry, the priority pattern variates over the horizons of quality, speed, dependability, flexibility and cost.
Quality Management Analysis:
The quality management practice aims to identify areas of improve for sustainable improvements
Volume: Tesco beholds 31% of market share, but Cannot expand further in the UK because of the implications applied under competition commission rule on monopolies.
Variety: The range of assortment witness constructive attributions of company across the variety of markets with the provision of new products and services.
Variation: Technological modifications can be regarded as the major factor of variation that is directly proportionate to customer satisfaction. Tesco has used technology that aid service improvement. These include, RFID, intelligent scales and electronic shelf labeling.
Visibility: The visibility of the company is extended out of the influence of serial acquisitions of the company.
Precisely, it can be stated that the company needs to enhance focus over technological modification to upgrade services from location to online access. It is the element that could substantially support company growth by creating a competitive product identity. The addition will add to the flexibility attributing improvised quality and visbility that can subsequently earn competitive edge in the volatile market .
Abdel-Kader, M. a. R. L., 2008. The impact of firm characteristics on management accounting practices: A UK-based empirical analysis.. The British Accounting Review 40.1, pp. 2-27.
Rowley, J., 2005. Building brand webs: Customer relationship management through the Tesco Clubcard loyalty scheme.. International Journal of Retail & Distribution Management 33.3 , pp. 194-206..