Good Case Study On Process Analysis At Arnold Palmer Hospital

Identification of major issues or problems

This case study is about Arnold Palmer Hospital in Florida, which is named after a golfer Arnold Palmer. The hospital is famous for providing labor and delivery services to women thereby attracting many patients from all over the country. According to the hospital’s management, the primary reason why the hospital is successful is that it always ventures into areas where it can improve and grow. Arnold Palmer Hospital uses a chart to control the processes in the hospital. The chart contains the process that takes place when a pregnant mother enters the hospital until when she is discharged. This is one of the tools that has made the Arnold Palmer hospital provide efficient services to its patients.

Answers directly related to the case questions

The process of service delivery in the Arnold Palmer Hospital by ensuring that there are rooms where mothers who experience false alarm can stay in. Additionally, the hospital. Chart is on page 3.
The flow chart would change in that there will be another process where the mother in active labor is assessed then taken to where the surgery will take place.

The chart is on page 4.

The hospital could concentrate on how its employees are attending to the patients. The process can start from the check in of the patients to the time they are discharged. In this process, the hospital will analyze who and where each employee is and should be.
1) Pregnant mother checks in

If the baby is not yet born

If the baby is born on the way
1st floor
(registration)

Complications during birth

2nd floor Active labor 8th floor
(Assessment)

No contractions

If the is baby is born with no complications
3rd floor
Mothers are discharged
3)

If the baby has been born If the baby in not yet born

Complications during birth Active labor
2nd floor 8th floor (Assessment)
If the baby is born without complications
3rd floor No contractions
Discharge of mothers Application of course concepts to case analysis
The concept of process focus refers to where an organization concentrates more on the process of delivering services compared to the product or service itself. In the Arnold Palmer Hospital, the management has invested extensively on the process from the moment a pregnant mother enters the hospital to when she will be discharged. This concept is characterized by low-volume and different types of products. This concept yields efficiency in the long haul and it is very flexible especially if the organization wants to incorporate another process for better results. Also, it contributes to the reduction of overall costs and expenditure of the organization. It likewise helps to produce high quality products and services. Generally, the process focus concept is customer oriented.

Depth of recommendations

The fact that Arnold Palmer Hospital is the among the top busiest hospitals shows that the women who deliver there are satisfied with their services. However, I would recommend that the hospital should open branches in other areas so that it can cater to more women. This will ensure that they reach many women and accord them the best treatment during childbirth.

Important lessons learned from this case

Other organizations can emulate what Arnold Palmer Hospital for them to be successful in their respective industries. The first lesson is that customer care is a very important factor in any business. A customer should be treated well from the moment they step into the organization; they should be received well and directed to the right department. An organization primary goal should always be customer satisfaction. The organization should also make the working environment favorable so that its employees can serve the customers well.
Another lesson is that an organization should be able to cater for many customers at the same time. The company should operate in a way that when customers step into the company with different needs they should not have to wait for the one in front to be served first. Instead, all of them should be served at the same time while receiving equal treatment.