Free CRM Software Essay Example
The company ISO-Gruppe is one of the leaders in the development of specialized software designed to automate the entire process of activity in the tourism business. At present, the software package "Tourism" is widely used in many tourist companies. This company focuses on the all kinds of CRM software to simplify the interaction with clients and build a strong management in tourist firm. ISO-Gruppe foresees different software complete sets depending of its application. It produces the travel agent, tour operator base, hotel, tour operator full software. The highest price is 835 dollars for tour operator full. When the market being constantly developed, ISO-Gruppe cannot help paying attention to the additional modules. For instance, it is foreseen the module online for personal site that costs 990 dollars.
As for client base, once it is created the client card, which shall include all the necessary data. In further work you may use already identified information and there is no necessity to fill data in different sections or manually fill in the documents. You can quickly find any data on the client in the database, view or change data, see the history of his travels.
CRM system keeps from leaving behind the client birthday as well as it reminds the next flight. You can keep a complete history of communication with the customer, to record all events and assign tasks to themselves or other employees. Powered reminders by date of departure / return, for birthdays, end of the period of validity of documents, payment of accounts and any event are available to enter in the system.
This program includes the block that sales own tours and partners services. You can maintain sales both for a whole tour and for individual services. By request it is possible to automatically print the invoice, contract and other documents for the tourist.
The ISO-Gruppe Company cooperates with tourist companies By the way, it is significantly used the mentioned software in airline industry, aviation and automation engineering.
Hudson, S., & Hudson, L. (2012). Customer Service in Tourism and Hospitality. Oxford: Goodfellow.
Solutions, T. (2015). ISO Software Systeme - ISO-Gruppe. Isogmbh.com. Retrieved 14 March 2015, from http://www.isogmbh.com/